Prepare Your Equipment for Evaluation

Yes. Battery presence and data-storage presence should be disclosed before shipment because they affect handling, carrier compliance, safety review, and testing expectations.

Yes. State whether power adapters, cables, batteries, stands, trays, docks, or other accessories are included so OHMz knows what is available for testing and return handling.

OHMz can provide shipping guidance and, depending on the program, may issue a carrier label or coordinate pickup using a customer-provided shipping account. Label arrangements are discussed during intake setup so you know how to send the equipment before you pack it.

Yes. Walk-in drop-off is accepted at the OHMz facility during business hours. Contact OHMz beforehand so the intake team is expecting your arrival and can log the equipment efficiently when you arrive.

Because it does not help isolate the likely failure path. A better description allows OHMz to anticipate probable parts, testing needs, and whether the unit should be shipped complete or as a subassembly.

Describe what you can observe: when the problem started, what the unit does or does not do, any error messages or lights, and whether it is intermittent or constant. Even partial information is better than none and helps OHMz start in the right direction.

You do not need to deep-clean it, but removing loose debris, media, consumables, and surface grime helps OHMz assess the unit faster and avoids contaminating test equipment. Heavy contamination should be mentioned up front so the intake team knows what to expect.

Remove loose media where practical, secure covers and trays, and protect glass, hinges, and feed-path components from impact. Include the power supply only when it is part of the issue or needed for testing.

Use anti-static packaging, protect sockets and ports, and prevent board flex. Do not tape directly over sensitive components or connectors.

Original packaging is nice but not required. A sturdy box with adequate internal cushioning that prevents the unit from shifting during transit is what matters. Avoid loose fill that allows the unit to migrate to the bottom or corner of the box.

OHMz does not typically provide packing materials for inbound shipments, but can offer packing guidance specific to your equipment type. For fragile or high-value units, a custom-cut foam insert or double-box method is recommended.

Canada Post and carriers such as FedEx, UPS, or Purolator are commonly used, but the specific carrier depends on battery chemistry, size, and condition. OHMz can discuss carrier options during intake so you use a compliant shipping method. Do not guess; undeclared or incorrectly shipped batteries create safety and regulatory problems.

In many cases yes, if the batteries are secure, not swollen, and the carrier accepts the shipment class. For larger or higher-risk packs, removing and packing batteries separately may be safer. OHMz can advise based on the specific UPS model.

Send what you have along with photos of the intact counterpart if one exists, or reference measurements from the equipment. OHMz can often work from partial fragments plus dimensional references.

Not always. Some equipment can be quoted quickly from the intake description, while other cases need inspection or diagnosis first because the fault scope, missing parts, or safety condition is not yet clear.

OHMz performs both diagnosis and repair. Some cases move directly from intake to repair when the fault is clear. Others need a diagnostic step first to determine what work is needed. You are never committed to repair before a quote is issued and accepted.

You can decline the repair. OHMz will discuss return or disposal options. There is no obligation to proceed if the repair cost does not make sense for your budget or the asset's remaining value. The goal is a practical business decision, not a forced sale.

Evaluation timing depends on equipment complexity, workload, and whether diagnosis or disassembly is needed. Simple cases can be assessed within a day or two of intake. Cases requiring deeper diagnosis or parts research may take longer. OHMz provides an estimate once the unit is logged.

Yes, as long as you notify OHMz before the return shipment is prepared. Once a unit is packed and labeled for outbound shipment, address changes may cause delays so it is best to confirm the destination early.

OHMz can discuss the findings, share observations, and if needed reassess the unit. Open communication is expected. If the diagnosis still does not align with your experience, you can choose to have the unit returned without repair.

Evaluation terms depend on the case. Some straightforward intake evaluations are absorbed into the repair quote. Cases requiring extensive diagnostic disassembly or specialized testing may involve a diagnostic fee. This is discussed before work begins so there are no surprises.